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Electricity, Gas, Water and Telephones


Areas of the Kanto region including Utsunomiya, which are serviced by Tokyo Electricity Power Company, use 100V/ 50Hz. When a short circuit happens or there is an overload, the breaker will kicks in and cut off the supply of electricity.

Inquiries Tokyo Electricity Power Company Customer Service Center
Location 1-1-11, Baba-dori, Utsunomiya City
Phone 0120-995-111
Office Hours 9:00 - 19:00 weekdays, 9:00 - 18:00 Saturdays(closed on national holidays)


There are two types of gas in use in Utsunomiya: city gas supplied by Tokyo Gas Company and propane gas provided by local propane gas dealers. Each gas appliance takes a specific type of gas. So, when purchasing a gas appliance, make sure the appliance is compatible with the type of gas supplied. When you smell gas, 1) do not use any sources of fire, 2) do not touch any electrical switches, 3) open doors and windows, 4) shut off the main gas valve, and 5) contact the gas company office.

<Report of Gas Leakage (in the case of city gas)>
Inquiries Tokyo Gas Company Utsunomiya Branch Office
Phone 028-634-1911

Water Supply

Tap water in Japan is safe to drink. When water becomes brownish, or there may be water leaks, contact the Water Supply Administration Center of the Waterworks Bureau. To prevent water pipes from freezing up in the winter months, tie a piece of cloth around exposed pipes and faucets. Leaving water dripping from your faucets during the night is also an effective way.

Inquiries Waterworks Bureau Water Supply Administration Center
Phone 028-616-1331


If you wish to have a landline telephone installed, dial 116 to call NTT.

Inquiries NTT
Phone 116
Opening Hours 9:00 - 21:00 (closed during the year-end and New Year holidays

Cell phones are available at cell-phone stores, electronics retail stores, and the like. When purchasing one, you will need to present your alien registration certificate or passport. To make an international call from Japan, dial the access code, 010, the country code, the area code and the telephone number in this order. For further information, contact your telephone company.